Refund policy

We want you to love what you ordered. If you don’t, we will help — within the window and conditions below.

15-day easy returns

We offer a 15-day return on unused and unworn pieces, no questions asked about style or size. The 15 days start from the date the courier marks the order delivered.

Please note: 15-day easy return does not apply to personalised / engraved / made-to-order jewellery, except where the piece is defective, damaged in transit, or is not what you ordered.

What we need back

  • The piece is unused and unworn.

  • It is in the original velvet packaging, with tags and the invoice / COA (if one was issued).

  • Earrings come back as a pair.

  • Any free gift that came with the order is returned if the remaining order value falls below ₹999.

We inspect every return before a refund is approved.

What cannot be returned for a change of mind

  • Personalised, engraved or customiser pieces (name, initials, date, birthstone, coordinates)

  • Engraved pet tags and engraved kids’ pieces

  • Items marked Final sale

  • Gift cards / store credit once issued

How to return

  • Write to guerlyn.official@gmail.com with your order number and whether you want a refund or an exchange. Add photos if the piece is damaged or wrong.

  • We will raise a free reverse pickup across serviceable pin codes in India.

  • Please be available and take the courier’s call. If pickup is missed, it has to be booked again.

  • If your pin code is not reverse-serviceable, we will ask you to ship the piece back and we will add reasonable courier cost (up to ₹70) to your refund.

  • Keep the jewellery in its box.

Refunds

Refunds start after the piece reaches us and passes inspection. The amount is the price on your original invoice — not today’s selling price.

  • Credit goes back to the original payment method.

  • We aim to trigger the refund within 5–7 working days of inspection. Banks and UPI then take 3–10 working days.

  • Outbound shipping you paid is not refunded on a change-of-mind return. If the return is our error (wrong, damaged or defective piece), we refund the product and any shipping you paid.

  • Promo codes (GET15 / GET25 and others) are recalculated on the items you keep.

Exchanges and replacements

You can exchange an eligible non-custom piece for another size, plating or style, subject to stock. The replacement ships after the original is picked up. Allow about 5–7 working days after pickup for the new piece to reach you.

Damaged, empty or missing parcels

Write to us within 48 hours of delivery. Share photos of the outer carton, the velvet box and the piece. For an empty or missing-item claim we may ask for a 360° unpacking video. We cannot honour a claim if the packet looks tampered and there is no video or photo.

Warranty

After the 15-day window, claims move to warranty — not to a change-of-mind return.

  • 6-month plating warranty: change in colour, clear loss of shine, or blackening of the plating / anti-tarnish coat. Does not cover scratches, perfume, chlorine, salt water, or mishandling.

  • 365-day workmanship warranty (as shown on the homepage): clasp that fails without misuse, broken solder, or a stone that releases without impact. Does not cover loss, theft, or damage you caused.

If we cannot repair the piece we will replace it with the same or nearest available style, or issue store credit for the amount paid. Keep your invoice and any IGI / SGL certificate.

Cancellations

You can cancel a standard (non-custom) order until it is marked shipped. Custom / engraved orders cannot be cancelled once making has started. If we cancel because a piece is out of stock, you get a full refund.