Frequently Asked Questions
Do you ship across India?
Yes. We ship to serviceable pin codes across India. International checkout is not available right now. Write to guerlyn.official@gmail.com before ordering if you need a piece sent abroad — you would bear the shipping cost.
When is shipping free?
Free shipping on orders of ₹999 and above, after discounts. Below ₹999, shipping is calculated at checkout. Prices include GST.
How long does delivery take?
Ready pieces are usually packed within 48 hours. Custom or engraved pieces usually take 3–7 working days in the workshop, then go to the courier.
Once shipped:
- Metro and large cities — 2–5 working days
- Other serviceable pin codes — 4–8 working days
- Remote pins may take longer, or may not be serviceable
Use the estimated delivery checker on the product page before you pay. A specific date is best-effort, not guaranteed.
Will I get tracking?
Yes. Tracking is sent on email, and on SMS or WhatsApp where we have a number, once the order ships.
Can my order arrive in more than one parcel?
Yes. If your bag has both ready and custom pieces, the ready pieces may ship first.
Can I change the address after ordering?
Yes, if the order has not left the studio. Once it has shipped, please take delivery at the original address. If that is not possible, we can call the parcel back and resend it. Extra shipping may apply.
What if the courier could not deliver?
Share a complete address, landmark and a reachable phone. If every attempt fails and the parcel comes back, re-shipping may be chargeable even if the original order had free shipping.
What is your return policy?
15 days from the delivery date, on unused and unworn pieces. We arrange a free reverse pickup across serviceable pin codes in India.
What cannot be returned?
Personalised, engraved or customiser pieces cannot be returned for a change of mind. The same applies to engraved pet tags, engraved kids’ pieces, Final sale items, and gift cards once issued.
We still replace or refund a custom piece if it is defective, damaged in transit, or not what you ordered.
How do I start a return?
Email guerlyn.official@gmail.com with your order number, and say whether you want a refund or an exchange. Add photos if the piece is damaged or wrong. Please be available for the pickup call.
When will I get my refund?
After the piece reaches us and passes inspection. The amount is the price on your original invoice, back to the original payment method. We aim to trigger it within 5–7 working days of inspection. Banks and UPI then take 3–10 working days.
Can I exchange a piece?
Yes, for an eligible non-custom piece, subject to stock. The replacement ships after the original is picked up, and usually reaches you in 5–7 working days after that.
What if the parcel arrives damaged or empty?
Write to us within 48 hours of delivery, with photos of the carton, the velvet box and the piece. For a missing-item claim we may ask for a 360° unpacking video.
How does the customiser work?
Choose the base, choose the finish, then add a name, initials, a date, a birthstone or coordinates. Preview it before you pay. What you see is what we make.
Is engraving free?
Yes, on eligible pieces.
Can I cancel a custom order?
A standard order can be cancelled until it is marked shipped. A custom or engraved order cannot be cancelled once making has started. Please check spelling and plating on the preview before you pay.
What are the pieces made of?
Gold, rose gold or silver plating, about 2.5 micron, over hypoallergenic brass or demi-fine silver, sealed with an anti-tarnish coat.
Are the stones certified?
Where a piece is sold with certified stones, the certificate is IGI or SGL, and a COA is included. Keep it — we need it for a stone claim.
How should I care for it?
Perfume and lotion first, then jewellery. Take it off before bathing, swimming, workouts and cleaning. Store it dry in the velvet pouch. Wipe with a soft dry cloth. Do not use toothpaste, baking soda or an ultrasonic cleaner on plated jewellery.